Upcoming Course
Schedule

Aug 16, 2019 - Aug 30, 2019
Customer Experience
Jul 2, 2019 - Jul 30, 2019
UX & UI Design

Full Details of Each Course

UX & UI Design

Starts Jul 2, 2019
4 weeks: 7pm - 9pm, Tuesday & Thursday
9,500,000 VND

Your Teachers

First slide
Gaby Gosztola
Gaby Gosztola is a freelance graphic and UI/UX designer who’s mind was ‘tainted’ by the clear, minimalist Scandinavian design. She loves art and creating designs that not only pleasing but connects people.

Founder, graphic and UX/UI designer at GGG Solutions

View Profile on LinkedIn
First slide
Carsten Ley
Carsten Ley is professional in Customer Experience, Operations and Business Transformation, public speaker and coach. He's also leading program and project implementation in Europe, Latin-America & South-East Asia

Founder, Customer Experience & Project Consultant at Asia PMO

View Profile on LinkedIn

CLASS DESCRIPTION

UI/UX course focusing on UI and UX from the perspective of conscious design thinking and customer experience. The purpose of the course is to jumpstart student on UI/UX and help them understand the basic principles, terminology and techniques so they can start designing their own projects.

REQUIREMENTS

This course is the UI/UX novice level applicable to everyone. The instructor will teach in English. Please bring your laptop to class.

Detailed Timeline

Week 1: Intro to UX/UI and Design Thinking

Lecture: Overview of UX

Lab: Design Sprint / Ideation Lab

Assignment: Research company + product issue for final project

Week 2: Rapid Prototyping

Lecture: Personas/Develop personas, User Journeys, Wireframes, and Heuristics/Good UX

Lab: Develop Wireframes for Prototype

Assignment: Finalize prototype based off wireframes/user journey using InVision App

Week 3: Usability Testing

Lecture: What is usability testing? What kind of user interviews can you conduct?

Lab: Students lead their own UX interviews in groups of 3

Assignment: Interview one person using prototype, take a video recording + write a paragraph about their experience

Week 4: UI Design Basics

Lecture: Composition Principles for Web and Mobile + Introduction to Responsive Design

Lab: Finalize prototype using interview feedback and UI resources from lecture.

Assignment: Finish up prototype UI designs to bring for next class.

Week 5: Surviving as a UX/UI Designer: Navigating the job marketing, team dynamics, and advocating for users

Lecture: UX/UI Project Critiques

Lab: Lecture on jobs for UX/UI designers, working with different departments/advocating for users, developing a portfolio, tools/resources.

Assignment: Final prep work for demo night - this will include formatting designs and final edits.

Detailed Course Schedule

Course Time Teacher
UX & UI Design02 Jul - 30 Jul7pm - 9pm, Tuesday & ThursdayGaby GosztolaApply NowStudent and Early Bird Discounts available
Customer Experience16 Aug - 30 Aug1pm - 5pm, Satturday & SundayCarsten LeyApply NowStudent and Early Bird Discounts available

Do none of these times work for you?

Customer Experience

Starts Aug 16, 2019
2 days: 1pm - 5pm, Satturday & Sunday
2,500,000

Your Teachers

First slide
Gaby Gosztola
Gaby Gosztola is a freelance graphic and UI/UX designer who’s mind was ‘tainted’ by the clear, minimalist Scandinavian design. She loves art and creating designs that not only pleasing but connects people.

Founder, graphic and UX/UI designer at GGG Solutions

View Profile on LinkedIn
First slide
Carsten Ley
Carsten Ley is professional in Customer Experience, Operations and Business Transformation, public speaker and coach. He's also leading program and project implementation in Europe, Latin-America & South-East Asia

Founder, Customer Experience & Project Consultant at Asia PMO

View Profile on LinkedIn

CLASS DESCRIPTION

The Program is delivered using a combination of instructor-led lectures, case study, surveys and exercises on the practical implementation of the customer experience as part of your project or company.

REQUIREMENTS

This course is for eveyone, please bring your laptop to pratice in class

Detailed Timeline

Module 1 - CX basics & metrics

What is Customer Experience

How to build a customer-centric culture

Module 2 - Know your customer

What are personas and how to develop?

How to collect feedback & measure customer experience?

Module 3 - Know the challenges of your customer with your service/product

Basic customer journey

Detailed Customer lifecycle with expectations needs, pain point, etc

Module 4- CX applied in companies

Customer experience working cycle

How to set-up customer experience in companies

Detailed Course Schedule

Course Time Teacher
UX & UI Design02 Jul - 30 Jul7pm - 9pm, Tuesday & ThursdayGaby GosztolaApply NowStudent and Early Bird Discounts available
Customer Experience16 Aug - 30 Aug1pm - 5pm, Satturday & SundayCarsten LeyApply NowStudent and Early Bird Discounts available

Do none of these times work for you?

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